Custom Engraved Heart Pendant Necklace • Personalized Mom Name Necklace with Engraved Beads • Personalized Gifts for Her

Free shipping over $30

Non-custom ltems：

1. Processing time: 1-2 business days (packaging)

2. Shipping times: 5-10 business days depending on your country

Custom ltems:

1. Processing time: 3-7 business days (customization + packaging)

2. Shipping times: 5-10 business days depending on your country

*All orders are shipped with the tracking number so you can track them every step of the way!

Failed Delivery:

If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender (Customcuff) at the customers expense. 

For custom products we do not accept returns, so the customer will be contacted and requested to provide a correct address for the reshipment. The customer will be liable to pay the additional incurred shipping cost.

Items Not Received But Tracking Shows Delivered :

Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address. The shipping company will only mark the package as delivered once they deliver it to the address you provided. If your order is marked as delivered and you didn't receive it, we suggest checking your mailbox or contacting your local post office.

You will receive a shipment confirmation email when your order is shipped with tracking information.

Custom-made ltems:
Please note that custom-made items are not eligible for returns or refunds unless they arrive damaged or defective. Custom-made items are specially crafted according to your specifications and cannot be resold. 

If you do have an issue with your product, please feel free to contact us at ling@cyndi-dai.com, and we will help solve any issues issue (CONDITIONS APPLY).

Non-custom ltems：
For non-customized products, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ling@cyndi-dai.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Order Cancellation
If your order has been paid for and you need to make changes or cancel, you must contact us within 12 hours. Once the production and shipping process has commenced, cancellations cannot be accepted.
Please reach out to our support team via email: ling@cyndi-dai.com.

See Return Policy for details

A: Our normal shipping time is 2-3 weeks which includes production time and shipping time.

Q: How will I Know my order has shipped?
A: As soon as your order leaves our warehouse, our system automatically sends you a shipping confirmation email with your tracking link.
Click on the tracking link and you can access the real time information. Make sure you didn't miss your email address upon placing an order

Q: Why Didn’t I Receive An E-Mail Confirmation When I Made My Order?
A: Make sure you have your email in the order form.
Also, Good for you for keeping your inbox safe with a tough spam filter. Though our confirmations are not spam, check there first.
If the email isn’t there, please email our customer service team at  ling@cyndi-dai.com. Don't forgot to add us in your safe Email List.

Q: I Put The Wrong Shipping Address, Or Made A Mistake On My Order, Can You Change It?
A: If you receive an order confirmation email and notice a mistake with the order, contact us as soon as possible via email at  ling@cyndi-dai.com.
If it’s after business hours, leave us a clear and detailed message with your name, phone number, and your order number (if available).

A: The pieces are made of gold vermeil, not pure gold. Pieces are made with precious metals and heavy plating to ensure long-lasting wear. They are superior to gold-plated jewelry. Safe for sensitive skin, water-resistant and rust-free, and highly durable for everyday wear.

A: We have 18" length (18" chain with a 2" extender) so you can fine-tune the fit for a more dramatic and eye-catching statement.

A: Our necklaces are WATERPROOF but keep in mind that these materials soak up water when immersed for too long. Taking a quick shower or washing your hands should be fine, but when taking long baths, swimming, or while washing dishes you should take your jewelry off. It goes without saying but when dealing with harsh chemicals, whether in the kitchen, bathroom, or at work – you should remove them.

Daily maintenance:

Avoid contact with chemicals: Try to avoid contact with chemicals such as perfume, cosmetics, detergents, chlorine water, etc. These chemicals may damage the gold-plated layer on the surface of the necklace.

Avoid collision and friction: The gold-plated layer is relatively thin and easily worn. Try to avoid collision or friction between the necklace and hard objects to prevent scratching or abrasion of the gold-plated layer.

Avoid wearing for a long time: Long-term wearing may cause the gold-plated layer to wear faster. It is recommended to take off the necklace at home or when doing exercise and give it a proper rest time.

Precautions:

Avoid contact with sweat: Try not to wear it during exercise or in high temperature environments, because the salt in sweat will accelerate the oxidation and corrosion of the gold-plated layer.

Avoid wearing it into the bath: Avoid wearing the necklace when taking a bath, because the chemical ingredients such as shower gel and shampoo will damage the gold plating.